Fewer “where’s my order?” tickets. Clearer margins.
Orivant builds AI support agents that resolve order-status, returns and product questions from your real store data — and connects Shopify, your helpdesk, Klaviyo and ad platforms into one profit dashboard you can ask questions in plain English.
Fixed price · 10 business days · Fee credited toward your build.
SELECT sku, SUM(returns)…
Illustrative example — sample data.
- Security-first architecture
- Your data is never used to train models
- Least-privilege, read-only access by default
- Built in your cloud — you own the code
Your store is growing. Your support queue and spreadsheets are too.
Most of your tickets ask the same few questions, and the numbers that matter live in five different tools.
Repetitive tickets
Order status, returns and sizing questions eat your CX team’s day, especially at peak season.
Blurry profitability
Shopify revenue, ad spend, COGS, shipping and returns never sit in one view, so true margin per SKU is a guess.
Bolt-on bots fall short
Generic helpdesk AI can’t see your order data, policies and edge cases — so it escalates or gets answers wrong.
Built for how DTC brands actually run.
Start with the agent, the dashboard, or both. They share one clean data layer.
Resolve routine tickets with your real store data.
An agent connected to Shopify orders, tracking, your return policy and product catalog — answering accurately, citing sources, and handing off to your team with full context when it should.
- Order status, returns, exchanges, sizing and product questions
- Works with Gorgias, Zendesk, Intercom, Re:amaze or email
- Guardrails, brand tone and human handoff rules
- Weekly report: resolution rate vs. your measured baseline
- Best for
- Brands where order-status and returns questions dominate the queue
- Channels
- Site chat, email, help center
- How we measure
- Baseline your ticket mix first, then report resolution and handoff rates honestly
True margin per order, SKU and channel.
We pipe Shopify, ad platforms, Klaviyo, shipping and COGS into one clean model and a dashboard your team actually uses.
- Contribution margin after ads, shipping, discounts and returns
- CAC, LTV and cohort retention by channel
- Inventory and return-rate alerts
- Built in Looker Studio, Power BI or your preferred tool
- Best for
- Founders and finance leads reconciling five tools in spreadsheets
- Typical sources
- Shopify, Meta, Google Ads, Klaviyo, ShipStation, QuickBooks
- What you get
- One trusted number for profit, updated daily
Ask your store anything — in plain English.
An AI analyst on top of your profit model that writes and shows its SQL, explains changes, and sends a weekly digest of what moved and why.
- Questions in Slack or a simple web app
- Visible, auditable queries — no black box
- Weekly anomaly and opportunity digest
- Uses only your own approved data
- Best for
- Teams without a full-time analyst
- Requires
- The Profit Dashboard data model
- What you get
- Answers in minutes instead of waiting on a report
A clear, three-phase path — no big-bang risk.
You see a concrete plan and price before committing to any build.
AI Readiness Audit
We analyze your ticket mix, store data and tools, and show where AI and BI pay off first.
- Ticket-mix and baseline analysis
- Data and access review
- Working mini-prototype on your data
- Fixed-price build plan
Custom Engineering
We build the data foundation, dashboards and agents in focused sprints with weekly demos.
- Pipelines & warehouse modeling
- BI dashboards and semantic layer
- Custom AI agents with evaluation tests
Continuous Monitoring
We keep pipelines healthy and agents accurate as your business and data change.
- Pipeline and data-quality monitoring
- Agent accuracy reviews and tuning
- Monthly insight & improvement report
Start small. Scale what works.
Transparent entry pricing. Builds are scoped from the audit, so you never pay for guesswork.
AI Readiness Audit
10 business days · credited toward your build within 60 days
- Ticket-mix analysis and baseline
- Store, helpdesk and marketing data review
- Mini-prototype answering real questions
- Top opportunities ranked by ROI
- Fixed-price build plan
Build
Support agent, profit dashboard, or both · 4–8 weeks
- Optional 3-week Support Agent Pilot ($4,500)
- Scope and price agreed before work starts
- Weekly demos, milestone billing
- You own all code and data
Monitor & Improve
Keep agents accurate and numbers trusted
- Agent tuning and knowledge updates
- Pipeline and data-quality monitoring
- New dashboards and questions
- Monthly KPI report vs. baseline
Not sure where to start? The free 30-minute call includes a quick look at your help center and public store — no pressure.
Questions, answered.
Who is Orivant a good fit for?
Shopify and DTC brands doing roughly $10M–$50M a year with a busy support queue and data spread across Shopify, a helpdesk, Klaviyo and ad platforms — usually without a full-time data team.
What happens to our data?
We work with least-privilege, read-only access wherever possible, build inside your cloud accounts, and use model providers configured so your data is not used for training. We're happy to work within your security review process.
Do we have to sign up for a build after the audit?
No. The audit is a standalone deliverable — you keep the roadmap and architecture plan. If you do proceed, the audit fee is credited toward the build.
Why not just turn on our helpdesk’s built-in AI?
You can, and for some brands that’s enough — we’ll tell you in the audit. Built-in bots often can’t see your full order, policy and product data or tie results to margin. We connect what you already use and only recommend new tools where they clearly pay for themselves.
Do we need to replace our existing tools?
Usually not. We connect to what you already use and only recommend new tools where they clearly pay for themselves.
How accurate are the AI agents?
Agents answer from your approved data and documents, show their sources or SQL, and are tested against an evaluation set before launch. When they aren't confident, they hand off to a person.
See how many of your tickets an agent could handle.
Book a free 30-minute call. You'll leave with at least one practical idea — whether or not we work together.